Privacy Policy

Last updated: March 8, 2026

Introduction

The City of Montgomery ("we," "our," or "us") operates the Montgomery Civic Hub platform. This Privacy Policy explains how we collect, use, and protect information when you use our service.

Information We Collect

When you use the Montgomery Civic Hub, we may collect:

  • Chat messages — Questions and conversations you submit through portal chat interfaces.
  • Usage data — Pages visited, features used, and interaction patterns to improve the platform.
  • Technical data — Browser type, device information, and IP address for security and performance purposes.

How We Use Information

We use collected information to:

  • Respond to your questions with relevant city data and insights.
  • Improve the accuracy and relevance of AI-powered responses.
  • Maintain platform security and prevent abuse.
  • Analyze usage patterns to enhance the user experience.

AI-Powered Features

The Montgomery Civic Hub uses artificial intelligence (powered by Anthropic's Claude) to process your questions and provide responses. Your chat messages are sent to AI services for processing. AI responses are generated based on publicly available city data and should not be considered official government decisions or legal advice.

Data Retention

Chat messages and cached data are retained for operational purposes. ArcGIS query results are cached for 15 minutes, and web search results are cached for 1 hour. You may request deletion of your chat history by contacting us.

Third-Party Services

We use the following third-party services to operate this platform:

  • Anthropic (Claude) — AI language model for processing chat queries and generating responses.
  • Esri (ArcGIS) — Geographic information services for map data and spatial queries.
  • Bright Data — Web data collection for supplementary information retrieval.
  • Convex — Cloud database for storing chat messages and cached query results.

Cookies

We use essential cookies to maintain your session and theme preferences. We do not use third-party tracking or advertising cookies.

Your Rights

You have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Opt out of non-essential data collection.

Contact

For privacy-related questions or data requests, contact the City of Montgomery at privacy@montgomeryal.gov.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.